A couple of "low-cost" airlines have finally added first-class; many service providers operate like all their clients should be first class.

A big thanks to Melanie Johnson and Jenn Foster for inviting me as a guest on the Elite Expert Insider Podcast to discuss my book, The...

I joined Monique Mills on her Unpolished MBA podcast to discuss my book, The Generosity Mindset.

I’ve run into several professional services providers who have introduced service options in their practice, but there’s a snag with how...

There's a much better and safer alternative to lowering your prices when you're first starting your business.

In my presentations and in working with individual clients, I suggest creating a "velvet rope" for your raving fans, the segment of your...